Frequently Asked Questions

I want packaging for my business that suits my brand. What would you recommend?

We recommend that in the short term you choose from our generic products to get the right size and paper weight (grammage) options for your brand.

In the meantime, begin our design process to create customised, branded bags for the long term.

Can you send samples?

Yes, we are happy to post samples to addresses in the Republic of Ireland, Northern Ireland and the UK. Please contact us to request a sample.

Do you offer a print service?

Our entire generic range can be customised to meet your branding specifications. Additional sizes and products are also available, please contact us to find out how we can help you further.

Can I trust the accuracy of the colours in the product pictures?

Computer monitors can vary in how they display colours so if the exact colour of the item is important, please contact us for information on the colour’s “pantone code” or to request a sample or ink draw-down (send an ink sample to you on a piece of paper). Please note that there may be an additional cost for this service.

Can I buy 10-15 bags at a time (e.g. for a small event or hen party)?

The smallest quantities we sell are a box of bags (approx. 100-250 bags/box). Please check specific product pages for information on the number of bags per box.

How long does it take to get a custom order done?

Lead times for branded products can be 6-16 weeks from the date of artwork approval.

Are your products suitable for food use?

All products locally produced in Tipperary (marked with the Ashbury logo) are certified for food use. Please contact us for specific information about other products.

Can I mix and match the colours and sizes of bags in the box I order?

Bags are sold in boxes in the quantities indicated only.

What is your returns and exchanges policy?

Our returns and exchanges policy is outlined here

What do you do with my personal information?

We use your information to handle orders, deliver products, services and to communicate with you about order(s). While we may share your delivery information with our couriers, we DO NOT sell your information to third parties.

Will my supply be affected by Brexit?

Little and McClean are an EU company and as such we do not anticipate that our service and supply will be affected by Brexit.

Are your products suitable for food use?

All products locally produced in Tipperary (marked with the Ashbury logo) are certified for food use. Please contact us for specific information about other products.

Can I track the progress of my order?

Please call us (01 6204413) to check on the delivery status of your order.

Do you deliver to locations outside of the Republic of Ireland and Northern Ireland?

Orders with delivery addresses outside of the island of Ireland must be placed directly via phone or email.

Can I collect the goods to save on delivery costs?

We offer a “click and collect” option at checkout in case you want to collect your order in a hurry or want to avoid delivery fees. Your order can be collected from our Dublin store in Park West Industrial estate during our opening hours

Does delivery cost more for a bigger order?

A flat €7 delivery fee is applied at checkout to all paper bag and packaging deliveries in Ireland (both Republic of Ireland and Northern Ireland). This delivery fee is standard for all order sizes, no matter the number of items.

For orders over €100 +VAT, we now offer free delivery!

What is your delivery time?

We estimate a 2-3 working day delivery time. Our courier will require a signature as proof of delivery.

Can I change my address once the order has been submitted?

We aim to dispatch orders on the same they are received so if you need to change the delivery address please contact us as soon as possible. The delivery address can be changed as long as changes are made before dispatch.

Can I leave specific delivery instructions?

We offer a text box to provide any extra information we can send to our couriers to assist with the successful delivery of your order. In instances where you would like goods to be left safe or with a neighbour, this can be noted here as any instruction left for the driver at the delivery point will unfortunately be ignored for security reasons. If you do choose to do this, this is strictly at your risk as with the nature of the request we cannot guarantee safe delivery and any shortage or non-delivery will not be compensated or sent out again. All deliveries will be delivered within the time frames indicated above, if you request delivery at a specific time within this, our couriers will endeavour to meet this, however their deliveries are scheduled centrally and it will not always be possible to deliver at your requested time. We would recommend that you provide us with alternative delivery instructions or leave safe instructions, however as stated previously this will be at your own risk.

How do I pay by cheque or bank transfer?

Orders placed over the phone (01 6604413) can facilitate the following payment methods:

  • Debit or credit cards
  • Banking online/bank transfers
  • Cheques
  • Customers who purchase in-store at our Dublin premises are also welcome to pay in cash
Do you offer credit?

Small amounts of credit are available to long-term returning customers who order directly (over the phone, email or in-person).

How do I pay by cheque or bank transfer?

Orders placed over the phone (01 6204413) can facilitate the following payment methods:

  • Debit or credit cards
  • Banking online/bank transfers
  • Cheques
  • Customers who purchase in-store at our Dublin premises are also welcome to pay in cash
What is a “carrier bag”?

A carrier bag is a bag with a handle. Users carry them by the handle.

What is a “SOS bag”?

The term “SOS” stands for “Self-Opening Satchel” which is a bag with no handles, characterised by its flat “block” bottom, allowing it to “stand up”. This “grab and go” design encourages users to carry the bag under their arm which is appropriate for carrying heavier loads.

We supply SOS bags made from the following paper types: 100% recycled kraft (brown paper), white, coloured paper, and heavyweight paper.

SOS paper bags are very popular in quick service restaurants, coffee shops, pharmacies, off-licences, takeaways, bakeries, groceries, popcorn and for nuts and bolts in hardware shops.

What is a “counter bag”?

A counter bag has no handles and is a “flat bag” meaning that it has no side or bottom gussets. A bundle of counter bags lie on the counter top and are handy to put one or two small items into such as postcards or greeting cards, a book from a bookshop, small boutique or gift shop items, sweets in a newsagents, proof bags for photography, promotional bags, music and record shops, bags for coffee shops, sub and sandwich bags, bread bags, or for tablets in a pharmacy or veterinary practice.

I’m having difficulties ordering online.

Please contact us and we will manually process your order instead.

I did not receive my confirmation email.

Please call us (01 6204413) and we will be able to check if your order was processed.

Still have a question?

Please contact us for more information.

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